Refund policy

Refund & Return Policy

At ZILLA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

Items that do not meet these conditions may not be eligible for a refund or exchange.

We offer exchanges for size or product changes within 7 days of delivery, subject to product availability.

Customers are responsible for any applicable shipping fees for exchanges unless the item received is defective or incorrect.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue.

In such cases, we will arrange a replacement or full refund at no additional cost to you.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved:

Refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective item.

Customers are responsible for return shipping costs unless the return is due to:

If you have any questions regarding returns, exchanges, or refunds, please contact us:

ZILLA Customer Support

Email: zilla.thebrand@gmail.com
Phone/WhatsApp: +20 1500070704 - 01014021036